Technical Support Services

All MailSite Collaborator License Subscriptions (except for Free SE 20 users) include technical support at no additional cost. MailSite SE and LE is bundled with 8x5 support and MailSite SP is bundled with 24x7 support.  MailSite Collaborator Free SE 20 customers can purchase support for their product.  For further information visit this page or email sales@mailsite.com.

Automated Virus Definition And Software Upgrades

MailSite Anti-Virus Update Service continually checks for updates to the virus engine and virus definitions. Software updates to the anti-virus engine are delivered and installed with no administrator intervention and no interruption in service. This provides peace of mind and frees up internal administrative resources, and lowers the cost of providing anti-virus protection.

Automated Spam Definition And Software Upgrades

MailSite Anti-Spam Update Service continually checks for updates to the spam engine and spam definitions. Software updates to the anti-spam engine are delivered and installed with no administrator intervention and no interruption in service. This provides peace of mind, frees up internal administrative resources, and lowers the cost of providing anti-spam protection.


Professional Services

MailSite Professional Services help MailSite customers derive the maximum value from their technology investment.  MailSite Professional Service staff can help customers all over the world with planning, installation, migration, upgrades and performance tuning. MailSite Professional Services can be performed on-site or remotely.  Please contact professionalservices@mailsite.com for more information.

Training

MailSite offers world-wide training for all its products.  Training can be provided at the customer’s site or at a MailSite office and is ideal for service managers, administrators, system engineers and end users. Please contact training@mailsite.com for more information.

Development

MailSite offers tailored development services to help customers build messaging solutions based on the MailSite range of products. Contact development@mailsite.com for more information.